Last Updated: 05/09/2025
Welcome to NINO Vocab! This Privacy Policy explains how we collect, use, and share information when you interact with our English learning assistant on WhatsApp.
When you use our service, we process the following information:
Conversation Content: The messages, sentences, and phrases you send to the bot for correction and practice.
Contact Information: Your WhatsApp phone number and the name associated with your WhatsApp profile, as provided by the platform.
Usage Metadata: We and our service partners may automatically collect metadata such as the timestamps of your messages.
We use the information we collect solely for the following purposes:
To Provide the Service: To receive your messages, process them for grammatical corrections, provide explanations, and send a response to keep the conversation going.
To Improve the Service: We may review anonymized conversation data to improve the bot's performance and the quality of its responses and corrections.
To Maintain Safety and Security: To prevent abuse, spam, or other violations of our terms.
Our bot is built using several third-party services that are essential for it to function. Your information is processed by them as part of our service delivery. We do not sell your personal data.
Meta (WhatsApp): All conversations happen on the WhatsApp platform. Your interaction is subject to WhatsApp's Privacy Policy.
Twilio (or similar WhatsApp API provider): We use Twilio as a gateway to receive your messages from WhatsApp and send our bot's replies back to you. Your messages and phone number pass through their systems. You can view Twilio's Privacy Policy.
OpenAI / Google (AI Provider): The content of your messages is sent to an AI language model (like GPT or Gemini) to generate corrections and responses. This is the "brain" of our bot. These providers have strict data privacy policies for their API services. For example, OpenAI does not use data submitted via their API to train their models.
Zapier / Make.com (Automation Platform): We use an automation platform to connect the services listed above. Your data is processed by this platform to orchestrate the workflow.
We encourage you to review the privacy policies of these third-party services.
We take reasonable measures to protect your information by relying on the security practices of our trusted service partners. We retain conversation logs only as long as necessary to provide and improve the service, after which they may be deleted.
You can stop using the service at any time by blocking the bot's number or sending a "STOP" message. If you wish to request the deletion of any conversation data we may hold, please contact us at hey@ninovocab.com.
This service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. We will notify you of any changes by providing the new policy and updating the effective date.
If you have any questions about this Privacy Policy, please contact us at: hey@ninovocab.com